Duration
Morrison has confirmed a 25-year residential warranty.
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Care & warranty · 1 min read
Understand the residential warranty before a claim
The confirmed residential warranty period is 25 years, but coverage depends on controlling terms and the specific concern.
At a glance
Coverage
The controlling terms define included components, exclusions and remedies.
Claim record
Proof of purchase, installation details and photographs support review.
The useful decision
The confirmed residential warranty period is 25 years, but coverage depends on controlling terms and the specific concern.
Start with the document
Duration alone does not describe coverage, exclusions, transferability, labour or claim procedure. The controlling warranty terms govern.
Prepare the record
Collect proof of purchase, product location, installation information, photographs and a clear description of the concern.
Avoid unapproved changes
Do not dismantle or modify the unit before receiving guidance if doing so could affect diagnosis or coverage.
Bring this to the conversation
Project checklist
- Locate the warranty document and proof of purchase.
- Record product location, installation date and serial information if available.
- Take overview and close-up photographs.
- Request guidance before dismantling or modifying the unit.
Avoid assumptions
Questions worth answering
- Which component is affected?
- When did the symptom begin and under what conditions?
- Has the product or surrounding installation been altered?
Continue with trusted information
Useful resources
Before final selection
Review warranty guidance
Confirm the exact product, current documentation, applicable codes and project conditions with the appropriate project professionals and Morrison team.
