Keep It Clear
Keep drainage paths and weep holes clean and clear.
Care & Warranty
Protect the performance you chose the product for.
Good maintenance is simple: keep drainage paths clear, operate hardware correctly, clean with appropriate products and address unusual changes early.
Everyday Care
A little attention prevents a lot of problems.
Windows and doors combine frames, glass, seals, drainage paths and operating hardware. Keeping those components clean and unobstructed helps preserve smooth operation and makes it easier to spot a developing issue.
Product-specific instructions and original warranty terms should always take priority where available.
Operate Correctly
Use all hardware as designed. Forcing it can cause damage.
Clean With Care
Use mild, non-abrasive cleaners. Avoid harsh chemicals.
Check Early
Address unusual changes early to prevent larger issues.
Frames & Finishes
Use gentle, non-abrasive cleaning methods. Avoid harsh solvents, aggressive pads or tools that can damage vinyl, painted finishes or anodized surfaces.
Best habitRinse away loose grit before wiping finished surfaces.Tracks & Drainage
Remove dirt, leaves and construction debris from sliding tracks, sill areas and visible drainage openings so water and moving panels are not obstructed.
Best habitCheck after exterior cleaning, renovations and seasonal debris buildup.Hardware & Operation
Operate locks, handles, cranks and sliding panels as designed. If movement becomes unusually difficult, stop forcing the component and investigate the cause.
Best habitReport a sudden change in operation before secondary damage occurs.Glass & Seals
Keep glass clean with suitable products and visually check perimeter seals, weatherstripping and insulated-glass surfaces for changes that may need assessment.
Best habitPhotograph the full opening and the specific concern before requesting service.Seasonal Check
Five minutes per opening can reveal what needs attention.
A simple spring/fall review is often enough to identify blocked tracks, loose debris or operating changes before they become more disruptive.
- 01Open and close operable products normally.
- 02Check that locks and handles engage without excessive force.
- 03Vacuum or wipe accessible tracks and sill areas.
- 04Confirm visible drainage paths are not blocked.
- 05Look for unusual seal, glass or finish changes.
Warranty Support
Coverage needs the original product and project context.
Warranty terms can depend on the product, component, installation context and original project documentation. We avoid broad claims that may not apply equally to every product generation or historical installation.
Before contacting us
- Project or property address
- Approximate installation date
- Window or door location in the building
- Clear photos of the complete product and concern
- Description of when the issue started